When Trip Advisor shows you hotels on a street map, or when you order food from Uber Eats or when an airline displays car rental offers at your destination, it is almost certain that APIs (application programming interfaces) are at work behind the scenes. Continue reading “Making the most from APIs (Application Programming Interfaces)”
When I was CIO at Cuscal, Agile methodologies were introduced as a response to a development crisis. One of the major and time critical programs was in trouble of missing its deadlines. Our recently hired Development Executive suggested that we should introduce Agile methods to break the logjam. So we hired an Agile Coach, created a scrum master role, reorganised the teams and began our Agile journey. Continue reading “Automation Powers the Benefits of Agile”
Most companies want to improve customer experience, lower costs and increase revenues. But only a few are actually successful at achieving these goals. It is not that they are not forward-looking. They have many improvements initiatives in different areas of the business. But the cumulative effect of these initiatives is still not sufficient to move the dial on overall performance.
The volume of digital payments worldwide is soaring and will reach $5 trillion by 2020. This growth is fuelled by new payment systems that are designed to work seamlessly with mobiles, in-app methods or via browsers. There has been huge innovation in this area by the banks, software giants like Apple, and fintechs. This growth creates new opportunities and risks for the retail banks. Continue reading “Digital Payments – Opportunity or Threat”
There are leaders who believe they are the smartest and most capable in the organisation. They don’t need any input from others. They know it all. As a result, they often find faults in good suggestions from others and stifle the flow of ideas. We know these people because often we have worked for or around such people. Continue reading “How leaders bring out the best in their teams”
There is a myth that if an organisation begins takes steps to use digital technologies, the problem of IT complexity will resolve itself. In the digital age, organisations expect to connect with customers and partners in new ways; give greater access to information and services via new channels; and quickly launch new products and services.