Automation Powers the Benefits of Agile

When I was CIO at Cuscal, Agile methodologies were introduced as a response to a development crisis. One of the major and time critical programs was in trouble of missing its deadlines. Our recently hired Development Executive suggested that we should introduce Agile methods to break the logjam. So we hired an Agile Coach, created a scrum master role, reorganised the teams and began our Agile journey. Continue reading “Automation Powers the Benefits of Agile”

Reimagine customer experience to unlock value

Most companies want to improve customer experience, lower costs and increase revenues. But only a few are actually successful at achieving these goals. It is not that they are not forward-looking. They have many improvements initiatives in different areas of the business. But the cumulative effect of these initiatives is still not sufficient to move the dial on overall performance.

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Digital Payments – Opportunity or Threat

The volume of digital payments worldwide is soaring and will reach $5 trillion by 2020. This growth is fuelled by new payment systems that are designed to work seamlessly with mobiles, in-app methods or via browsers. There has been huge innovation in this area by the banks, software giants like Apple, and fintechs. This growth creates new opportunities and risks for the retail banks. Continue reading “Digital Payments – Opportunity or Threat”

What Questions the Board Should Ask Of IT

Introduction

Board AgendaMost reports to board about the performance of Information Technology group’s performance relate to costs related metrics such as headcounts and expenses. But as the world is changing, topics such as digital business models, process automation and changing skill mix needed to support organisation’s aspirations are becoming more relevant to organisations success. How IT manages the integration of new technologies can help determine the success of the digital strategy. Hence, just relying on the cost related metrics does not provide a reliable indicator of IT performance. Continue reading “What Questions the Board Should Ask Of IT”