There is a myth that if an organisation begins takes steps to use digital technologies, the problem of IT complexity will resolve itself. In the digital age, organisations expect to connect with customers and partners in new ways; give greater access to information and services via new channels; and quickly launch new products and services.
Continue reading “Move to Digital Needs Simpler IT”
Most reports to board about the performance of Information Technology group’s performance relate to costs related metrics such as headcounts and expenses. But as the world is changing, topics such as digital business models, process automation and changing skill mix needed to support organisation’s aspirations are becoming more relevant to organisations success. How IT manages the integration of new technologies can help determine the success of the digital strategy. Hence, just relying on the cost related metrics does not provide a reliable indicator of IT performance. Continue reading “What Questions the Board Should Ask Of IT”
Managing Service Delivery Relationships is a Challenge
(This article was kindly contributed by my friend Peter Hind who runs Hindsight Forum in Sydney and Melbourne. It is a vendor free forum where technology managers come together and share their experiences. )
Increasingly the task for many information and technology departments is to evolve their activities from being the doers to becoming the managers of the doers. This evolution has been driven by both the steady use of outsourcing and the burgeoning popularity of Cloud computing. With many organisations now in their third iteration of outsourcing and with the service delivery model for applications and infrastructure gaining traction the challenge is to ensure that the agreements that govern these relationships are effective. Continue reading “Establishing a productive partnership”
In the digital age, technology role in business transformation is becoming more and more significant. Many transformation initiatives are heavily dependent on technology enablement. In order to support the business transformation agenda, IT leaders have two challenges; readying the operations and developing the needed IT capability. Continue reading “Is Your IT Ready to Support Transformation?”
In the increasingly digital world, the pace of change, of both technology and business, is accelerating. The speed at which businesses need to respond is also increasing. Most IT functions are stuck in the first gear. They are just not able to keep up. Many businesses are side-lining IT during digital projects. Continue reading “Get a Second Gear for your IT!”
Mobile technologies have become the most rapidly adopted technology in the history. Mobile technologies are changing lives everywhere. Globally, the mobile technologies have become a main engine of economic growth. High R&D, declining costs and explosion in available applications is driving this growth.
“Mobile penetration is increasing, the costs of access and devices are coming down, and more and more people in both developed and developing economies are using the mobile Internet as their first—and often their only—means of going online.”
Continue reading “Mobile Technology Boosts Ecomony”