Establishing a productive partnership

Managing Service Delivery Relationships is a Challenge

(This article was kindly contributed by my friend Peter Hind who runs Hindsight Forum in Sydney and Melbourne. It is a vendor free forum where technology managers come together and share their experiences. )

Increasingly the task for many information and technology departments is to evolve their activities from being the doers to becoming the managers of the doers. This evolution has been driven by both the steady use of outsourcing and the burgeoning popularity of Cloud computing. With many organisations now in their third iteration of outsourcing and with the service delivery model for applications and infrastructure gaining traction the challenge is to ensure that the agreements that govern these relationships are effective. Continue reading “Establishing a productive partnership”